PARK HOUSE HOTEL COVID 19 Statement
Update 22nd September 2020
Park House Hotel & Spa are making every effort to follow the Government directives, as given by the Prime Minister on the 22nd September 2020. Below are procedures that we are following to manage your expectations whilst staying with us.
- We ask that everyone respects social distancing guidelines.
- All non-residents must use QR code at reception.
- Please wear a face mask in all indoor areas except when eating or drinking.
- We will adopt a table service format only.
- Guests will not be able to dine together on tables greater than 6.
- The dining room, bar and drawing room will close at the given curfew time of 10pm. You will be asked to retire to your rooms, where room service will remain throughout the evening.
- We kindly ask you to call ahead of your facility use at the Spa, to check availability so that we can operate within our capacity guidelines.
- Housekeeping will offer a daily stayover service, between the hours of 8am to 11am, 3pm to 7pm. Please leave your keys with reception and let them know if you would like this service.
The nature of the Hotel and variety of activities undertaken make social distancing necessary to be considered by staff and guests alike.
This is to ensure that staff members and guests feel comfortable in their surrounds and that all possible risks are reduced to a minimum.
Social distancing rules will be adhered to throughout the hotel with appropriate signage. Hotel operating procedures have been adapted to ensure compliance. There will be a one-way system operating to minimise close contact with staff and other guests.
Hand sanitiser will be readily available throughout the hotel.
Face masks will be worn by all staff and are available for hotel guests.
All staff have received training on all Covid policies.
2. We have carried out a COVID-19 risk assessment. The team are aware and trained on it.
All staff and guests must stay at home if they are suffering any symptoms or have been advised to do so by a contact tracer. All staff and guests must self-certify on arrival and daily thereafter that they are not suffering from any symptoms and submit to a non-contact temperature test if requested. This information will be retained for up to 30 days on paper and then destroyed. If someone who has been at Park House Hotel & Spa becomes Covid positive, we may be required by law to pass personal information to a contact tracer. We will contact any members of staff and guests alike to ensure that they are aware.
3. Cleaning, hand-washing and hygiene procedures.
Hand Sanitiser will be provided at all entrances and should be freely used by both guests and staff.
Housekeeping, kitchen and restaurant staff will be provided with face masks and where appropriate disposable gloves. These are to be worn at all times.
Housekeeping team will monitor all public areas and sanitise door handles, handrails and surfaces which have a high use. High traffic public areas will be cleaned regularly.
Cleaning of bedrooms after check-out will be even more rigorous than usual. With a focus on the cleanliness of high-touch items such as chairs, desks, handles, switches and remotes.
Bedrooms will not be entered or accessed during your stay by hotel staff unless requested. Non-essential bedroom items such as magazines and guest information booklets will be removed. Additional towels and toiletries will be available on request.
Our suppliers have all been contacted to ascertain their compliance to our high standards of operating.
4. Maintain 2m social distancing, where possible.
Where possible, when using corridors, stairways, lobby, indoor bar, seating areas and reception, a 2m distance should be maintained. A one-way system has been put in place around the main Hotel to assist with this flow.
Signs will be placed to remind workers and visitors of social distancing guidance.
There are therefore alternative methods of control in place which have been kept as simple as possible. For everybody’s safety, anybody not following these procedures may be asked to leave the property.
Dining Room and Bar
Our Restaurant and bar will follow social distancing guidelines and our outdoor spaces will be used when appropriate. We will operate table service only.
Our restaurant will have a booking-only policy to ensure that we can stagger guests arriving and departing, including breakfast.
Outdoor sport is already operating by pre-booking in 1 hr slots with hygiene stations between the courts, at the 1st tee and in the outside changing room. Players must provide their own tennis and golf equipment. Hand and equipment sanitisation stations are provided for all outdoor facilities use and must be utilised before and after using each.
Grounds staff can self-distance from guests and colleagues relatively simply and will continue to be vigilant.
The outdoor pool and relaxation area can be booked in the same way as other sports, and swimmers should arrive in their costumes. The sun-loungers and tables may be used and must be kept 2m apart from each other. If the relaxation area becomes busy, guests who booked early times will be asked to make space for those with later bookings. Staff and guests will be required to wipe down seats and tables before and after use.
The Spa will open as of Saturday 1st August 2020. With limited capacity, all facilities must be pre-booked in 2-hour slots and will be available up to 14 days in advance.
Guests should arrive gym ready.
Treatments will also commence from Saturday 1st August, there will be a revised treatment menu and reduced capacity. 30 minutes will be required between treatments for additional cleaning.
Spa days and guest passes for non-residents will be bookable from the earliest Tuesday 1st September, this will be subject to change.
Social distancing rules will be adhered to throughout the spa with appropriate signage. A one-way system will be in place for the entry and exit of the indoor spa facilities.
Changing rooms will be reserved for post work out and swimmers only. Hotel residents should utilise their hotel bedroom to change in.
Hand sanitiser will be readily available and spa staff will all have the appropriate personal protective equipment.
5. Where people cannot be 2m apart, manage transmission risk
Check In / Out
Check in times will be staggered and pre check-in information requested to speed up arrival. The hotel will only accept credit and debit cards (no cash transactions) Luggage will be handled by our staff only on request.
Guests are advised to wear a face mask at all times, except in their rooms and whilst dining. Dining Al-fresco is preferred where distancing is easier to maintain. Indoor dining may be spread across the hotel as required to maintain spacing between tables. Disposable menus will be used.
All staff will be provided with face masks and disposable gloves will be used where appropriate.
The food and beverage team and kitchen staff have high levels of interaction within the departments at close proximity and with guests. So, face masks are to be worn at all times when indoors. Disposable gloves and disposable aprons will be used where appropriate. Hygiene will be maintained at the highest level.
Reception staff will be mostly isolated in reception, no other staff will enter reception. All keys will be sanitised when being received or given out. If leaving reception, face masks and disposable gloves are to be worn. Payment by contactless, saved card details or customer not present. No cash will be handled.
6. Working from home
Where possible any administrative staff will continue to work from home.